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SDC / Whatever it is saying now / Snapped, cracked, bent or wet

snapped · cracked · bent · chewed · washing machine · sea water · fire · die · test pads · do not power it

Snapped, cracked, bent or wet. The shell is cosmetic. The die inside decides it, and water is cleaned rather than dried.

Cards get snapped by bag zips and car seats, cracked by being forced into the wrong slot, bent in a back pocket, chewed by dogs, put through the washing machine and the tumble dryer, dropped in the sea with the drone, and left in a car that burned. What the bench can do with each depends on one thing: whether the flash memory die inside, a sliver of silicon smaller than the card, is still whole. A full-size SD card's shell cracks open and the board or the sealed block inside is usually unharmed; a microSD snapped across the middle has broken its package and its contacts, and if the die under them is whole it reads through the test pads, and if the die itself has cracked through, nothing on earth reads it. A CompactFlash card with a bent pin in its socket is usually fine once the pin is out. A wet card is not dried; it is cleaned, because the fresh water that did no harm leaves minerals that will and the salt water that did harm leaves salt that keeps on doing it, and it is never powered until it has been. A card that reads once it is clean or open is £149 + VAT after the free look, fixed in writing; a card read through its pads is £299 + VAT.

Free first lookOne fixed figure in writingNo data, no bill on most jobsReturn postage paid

Rather talk it through? An engineer answers the bench line
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Take the card out and leave it out. Do not format it, however politely the computer or the camera asks. Do not run chkdsk, First Aid, a repair tool or a recovery program that offers to fix the card. Do not keep trying it in reader after reader, and do not put it back in the camera to see. A card that reads a little tonight may not read at all tomorrow; whatever is on it is recovered from an image, and the image comes first.

What breaks in each kind of damage, and what survives.

A full-size SD card is a plastic shell around either a small circuit board or a sealed block. The shell cracks at the corners and along the edges, the contacts wear, the lock slider falls off, and the board or block inside carries on holding the data. The bench opens the shell and reads the board directly, or reads the block through its pads, and most cracked SD cards are the lower band. A card that has been bent has usually cracked the shell and sometimes the board; a cracked board is repaired at its tracks or its flash chips are read on a programmer.

A microSD is the block without the shell. Snapped across the middle, it has broken the package, the contacts and usually some of the test pads on the back, and the question is whether the silicon die inside, which is thinner than the card and nearly as wide, broke with it. If the crack runs through the package only, the die is whole and it reads through the surviving pads, with fine wires where the pads are gone. If the crack runs through the die, the circuits that store the data are themselves severed, and there is no laboratory process that reads a broken die. The bench can usually tell at the free look, under magnification, and tells you plainly, with nothing to pay. Send every piece, however small; a fragment with pads on it is the way in.

Water does two kinds of damage, and neither is immediate. Fresh water from a washing machine, a river or a glass does nothing to a card that is not powered; the harm comes when it dries and leaves minerals across the contacts and the pads, and when someone powers it wet and shorts it. Sea water is worse: the salt corrodes the contacts and the pads within hours and keeps corroding after it dries. The right response to both is the same: do not power the card, do not put it in rice, which does nothing a bag does not and leaves starch in the slot, and send it to be cleaned with the right solvents and read once dry. A card that went through the tumble dryer as well has had heat the card is rated for, and usually reads.

Heat and fire are the other end. A card in a car that burned, or a house, has had the plastic melt around a die that may be unharmed; flash memory keeps its data at temperatures that destroy the package, up to a point, and the bench reads the die through what pads it can clean. Pets and teeth are a kind of snapping, and the same rule applies: the die, whole or not.

What it says, and what it means.

Describe yours to us →
What you see The usual reason Where that leaves you
Full-size SD cracked or splitThe shellOpened; board or block read directly
microSD snapped, die wholePackage and pads brokenRead through surviving pads and fine wires
microSD snapped, die crackedThe silicon severedNothing; said plainly, nothing to pay
Bent CompactFlash pinThe slot, not the cardPin removed; card imaged
Wet, fresh or saltMinerals or salt on contacts and padsCleaned, dried, read; never powered first
Heat or firePackage melted; die often intactPads cleaned; read through them

From the envelope arriving to your files going back.

Work we have closed →
01

Logged the day it lands, and the first look costs nothing Free

A case number goes on the envelope and a number on the card the day it is opened, with both sides photographed. The card goes into a reader on a hardware imager that controls how long each read may take, never a laptop slot, and what it presents is read first: its capacity, its identity registers, its file system. That decides whether it is a card a reader can see with a fault in the data, or a card whose controller has stopped, and which band it falls in. The first look is free, and you can stop there owing nothing.

Nothing to pay for lookingA single figure, put in writingNo formats, no repairs, nothing written
02

Imaged, sector by sector, before anything else

A card that answers at all is imaged in full on hardware that limits every read and retries on its own terms, weak areas last, with a map kept of what could not be read. A card that is slow, that drops out, or that has locked itself read-only is imaged the same way, in short passes with the power cycled between them. Nothing is written to the card at any stage, and every later step happens on the image.

Sector by sector, weak areas lastNothing written to the card
03

The flash read through the test pads when the controller has stopped

A card no reader sees is a monolith job. The coating is removed to expose the internal test pads, the pinout is matched against a database or mapped by hand, a needle adapter is fitted, and the raw flash is read out around the dead controller. The scrambling, the error-correction layout and the page and block order are then solved in software, and a virtual image of the card assembled from the raw dump.

Pinout, needles, raw dumpDescrambled and reassembled in software
04

The file system rebuilt, or the files carved, on the image

On the image, the FAT or exFAT tables are rebuilt where they are damaged and read where they are not, deleted entries are brought back, and where the tables are gone the photographs and video are carved out by their own signatures. Video files cut short by a dead battery are rebuilt from a reference clip from the same camera. Every photograph is opened before it goes on the list; a file that will not open is not counted.

Tables rebuilt, or files carvedEvery file opened before it is listed
05

You see the file list before you pay

What was recovered is listed for you first, and only then does a bill exist. Approve the list and it is invoiced; turn it down and it is not, and where nothing has come back, most jobs carry no charge at all. The files go home on fresh media with the card, tracked, with the postage paid here, and your case stays open until you have opened them yourself.

No charge until you accept the figureFresh media, supplied with the job3–5 days at the bench

From the bench

  • Send every piece. The test pads are on the back of a microSD and a fragment with pads on it is useful.
  • Do not power a wet card, and do not dry it in rice. Leave it in a bag and send it.
  • Say what happened to it, and in what water. Salt and fresh are cleaned differently.

1 in 3 cards that arrive here were formatted, repaired or rescanned by their owner first; nearly all of those would have been the lower band untouched.

One job, followed all the way through.

UK · SDC-2026-0724JOB LOGGED ✓

A 64GB microSD that went through a washing machine and a tumble dryer in a jacket pocket, then stopped being seen by the phone it came from, with two years of a toddler's photographs that had never left it

The card had dried with a film of minerals and detergent across its contacts and had shorted the first time the phone powered it afterwards. It was cleaned with the right solvents under magnification, dried, and read on the bench's imager at full speed; the exFAT volume was intact. Every photograph was copied out and opened, and the card went back with the advice to let it rest.

100% of the photographs recovered2 days here, and back by post
Illustrative example — replace with a genuine case

What helps, and what harms.

Do this much first

  • Put every piece in a small bag
  • Keep a wet card out of any device
  • Say what happened and what water it met
  • Send it tracked; the first look is free

What sets us back

  • Powering a wet card to see
  • Drying it in rice, or on a radiator
  • Gluing or taping a snapped card together
  • Sanding a snapped card to get at the pads yourself

Questions answered before you commit.

My microSD snapped in half. Is it recoverable?

If the flash die inside is whole, yes, through the test pads on the surviving pieces. If the die itself has cracked, no, and the bench tells you at the free look with nothing to pay. Send every piece.

The card went through the washing machine. Is it dead?

Usually not, if nobody powered it wet. It is cleaned, dried and read, and most come back whole. Do not dry it in rice; send it in a bag.

The drone went into the sea. Is it worth sending?

Yes, quickly. Salt water keeps corroding after it dries, and the sooner the card is cleaned the more of it reads.

What does it cost?

£149 + VAT if the card reads once it is clean or open, after the free look; £299 + VAT if it must be read through its pads. Fixed in writing, and on most jobs no data means no bill.

Nothing gets worse while the card is out of the device.

Looking at it is free. Back comes a list of what opened and what did not, together with a single price to finish, set down in writing while you are still free to say no. Until that list reaches you, leave the card in its bag and format nothing.

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